We’re here to help answer any questions you may have about our platform and how it can benefit your nursery. Check out our frequently asked questions for quick answers to common queries, or feel free to send an email to our team at support@nurserystory.co.uk for more information. We look forward to hearing from you!
There is no initial set-up fee involved. For the Nursery Story platform pricing visit here.
Before using Nursery Story you need to agree to our Terms and Conditions. We then offer you a rolling contract, meaning that you are not bound to any contract and can cancel anytime. If you would like to cancel your subscription please send an email stating your reason for termination and one of our team will get back to you.
Nursery Story guarantees to ensure that all your records and important data stored safely online and that your information will not be lost, misplaced or damaged. You can even lock down parts of the system so that only certain members of staff have access to it.
As a Nursery Story user, you control the data on your account. Nursery Story does not sell or pass on any of the information in accounts to anyone and we do not use any of it for our own purposes. We take data protection very seriously. If you’d like to find out more about how we ensure the privacy and security of your data please check our privacy policy.
Nursery Story works PCs, android tablets, Macs and iPads. The Nursery Story Parent App is available for android phone via Google Play and iOS via the Apple Store. Visit recommended devices page for further information.
Nursery Story is quick, easy and intuitive and we know that you and your team will quickly be able to get up and running. Our how to videos and help and knowledge base articles help you set up your nursery and answer all your questions, it is also great to get feedback from our new customers if there is any part of the process you are having difficulty with please contact support team and we will give you the support and help you need.
Nursery Story makes it quick and easy for you to find out where each child is in their learning and development by linking your observations to an online version of the EYFS and Characteristics of Effective Learning. You can also include next steps in your observations enabling you to plan suitable experiences to move children’s learning forward both at the setting and at home.
Using Nursery Story you will always have all the information you need about your children at the touch of a button, giving you confidence to talk about and share the impact that your provision is having on children’s learning and development. Nursery Story will aid you in showing how one child or a specific group of children have progressed since they started at your setting and how you have identified areas for improvement.
Nursery Story allows you to add photos and videos to your observations and link these back to the EYFS curriculum as you go. Not only will parents love this snapshot into their child’s learning and development, but children will love to reflect on their learning and identify what they would like to learn about next.
The Nursery Story Parent App helps you share all the day’s exciting activities with parents instantly to their phone. You can personalise records for multiple children or an individual child by adding your comments and observations.
With Nursery Story you are able to share every aspect of a child’s day including: how much they’ve eaten, wet and soiled nappies, number of naps and what activities they’ve been doing. You can also send parents gentle reminders about upcoming events, changes to routines and even a request to settle an outstanding invoice.
If you have a query regarding the features of Nursery Story or a technical issue you can contact our support team.
At the end of their time with you, each family can download and celebrate these fantastic memories of their child’s early years at your nursery setting.
